Assistance
Three years on all our watches, six with the extension — and what the law grants you in addition.
Warranty extension — 3 years It is added at the time of order and extends your watch's warranty to six years. View warranty extension.
To obtain an assessment for the repair of your watch, please contact our watchmaking department: customer.service@brm-manufacture.com
It is recommended to begin monitoring the condition of your B.R.M for the first time from 10/12 years onwards, depending on the model.
However, if you do not observe any deterioration compared to its new condition, it is not necessary to carry out an inspection.
Should you have any doubts, please do not hesitate to contact our watchmaking/after-sales service department: customer.service@brm-manufacture.com
B.R.M's commercial warranty is in addition to the warranties granted to you by law and does not replace them. Their scope, their time limits and the way to exercise them are set out in full in the general terms and conditions of sale: article 14 — Product Guarantee et Provisions relating to statutory guarantees.
The manufacture's watchmaking service establishes a diagnosis and quotation before any work. No repair is commenced without your agreement.
Service recommendations and procedure in the event of malfunction: text taken verbatim from the shop's frequently asked questions. The durations, however, were corrected on instruction from management on 12 September 2026: all watches are guaranteed for three years — the boutique stated two years for 'Collection' and 'Pre-owned' models — and the extension is three years, not two. The reference to statutory warranties points to the General Terms and Conditions of Sale, the sole authoritative source.
