Complete overhaul
Complete restoration of your watch: dismantling, cleaning, replacement of worn components, reassembly and regulation. Your B.R.M regains its original lustre.
Lead time: 4 to 6 weeks
After-sales service
At B.R.M Chronographes, every watch is designed, assembled and serviced in our manufacture in Magny-en-Vexin. Our watchmakers know each reference, each calibre, each detail. No one can take better care of your watch than those who made it.
Start a requestFrench manufacture
Our watchmakers are trained on B.R.M calibres. They have mastered every movement, every complication, every specific feature of our watches.
Each replaced component is a genuine B.R.M part. No subcontractors, no generic parts — original only.
From receipt to despatch, follow each stage of your watch repair via your personalised tracking area.
Our services
Complete restoration of your watch: dismantling, cleaning, replacement of worn components, reassembly and regulation. Your B.R.M regains its original lustre.
Lead time: 4 to 6 weeks
Movement diagnostic and repair: replacement of parts, precision adjustment, restoration of the calibre. Each intervention is carried out by our watchmakers.
Lead time: 3 to 5 weeks
Complete water resistance check, pressure test, replacement of gaskets if necessary. Essential for watches exposed to water or after an impact.
Lead time: 1 to 2 weeks
Replacement of the sapphire crystal in the event of deep scratching or breakage. We use exclusively anti-reflective treated sapphire crystals, identical to the original.
Lead time: 2 to 3 weeks
Repair, adjustment or replacement of your strap and clasp. Leather, rubber or metal — subject to stock availability of the model.
Lead time: 1 to 6 weeks
Engraving, dial replacement, colour modifications — B.R.M offers a bespoke personalisation service to make your watch unique.
Lead time: Upon quotation
All our rates are established by quotation, following diagnosis by our watchmakers.
Step by step
Complete our form describing your watch and the problem encountered. Our intelligent system will ask you additional questions for a precise diagnosis.
Send your watch to our manufacture in Magny-en-Vexin. We shall provide you with packing instructions and shipment tracking.
Upon receipt of your watch, our watchmakers carry out a complete assessment and send you a detailed estimate within an average of 2 weeks. No work is undertaken without your approval.
Your watch is handled by our watchmakers in our workshop. Each stage is tracked and you can follow progress in real time.
After repair, each watch undergoes rigorous quality control before being returned to you, insured and tracked.
Where to send your watch Bernard Richards Manufacture (B.R.M) Magny-en-Vexin,
France FRANCE Tel: 01 61 02 00 25 E-mail: info@brm-manufacture.com
Real-time tracking
Enter the reference number received when your file was opened, and the e-mail address used when submitting the request.
Demo This form does not query anything. The prototype is not connected to your watch file. The actual tracking is already online: after-sales service tracking page.
Frequently asked questions
Each intervention is subject to a personalised quotation, established after diagnosis by our watchmakers. The quotation is sent to you within 2 weeks on average and no work is undertaken without your approval.
Yes, we accept international shipments. Customs and shipping charges remain at your expense. Our form is available in French and English.
Yes, your watch is covered by our professional insurance from the moment it is received at our manufacture until its return to you.
Allow 1 to 6 weeks depending on the type of work required. You can track progress in real time using your reference number.
Exclusively. Every component used is a genuine B.R.M part, machined in our manufacture or by our certified suppliers.
Yes, after submitting your request you will receive a reference number. Use it on this page to track each step in real time.
Content taken from the after-sales service page that the Hub already serves at hub.brm-chronographes.com/sav-info — same texts, same deadlines, same questions, reformatted in the site's typography.
Complete our form in a few minutes. Our team will contact you with a diagnosis and quotation within 2 weeks on average.