Frequently asked questions

B.R.M Chronographes watches are designed and manufactured by Bernard Richards Manufacture, a family manufacture located in Magny-en-Vexin, in the Parc naturel régional du Vexin français, near Paris. Design, machining, skeletonisation, assembly and quality control all take place under one roof.

Discover the manufacture

Bernard Richards established the manufacture in 1986. The first B.R.M watch dates from 2003: that is the year of birth of the brand B.R.M Chronographes. Both dates are correct — 1986 for the manufacture, 2003 for the brand.

B.R.M stands for Bernard Richards Manufacture, named after its founder. The brand has no connection with Bell & Ross, nor with the British Formula 1 racing team British Racing Motors.

Yes. The manufacture has fourteen CNC machines capable of machining up to eleven axes: cases are milled from solid, to a hundredth of a millimetre, in Magny-en-Vexin, then each watch is assembled in the workshop.

B.R.M automatic watches are based on Swiss Made calibres — for example the ETA 2824-2, or the Valjoux 7753 for chronographs — or on movements manufactured in-house. Skeletonised movements are hand-skeletonised in the workshop. The movement ring is mounted on shock absorbers: this is the Shock Absorbers technology, which appeared in 2014 with the V6-44-SA.

Understanding Shock Absorbers

The manufacture B.R.M has been awarded the « Entreprise du Patrimoine Vivant » distinction by the Institut National des Métiers d'Art and the Ministère de l'Économie et des Finances. This State label recognises the excellence of French artisanal savoir-faire.

Yes. The online configurator allows you to compose a watch element by element — case, dial, lugs, crown, hands, strap, engraving — and displays the price at each choice. The watch is then made to order at the manufacture.

Open the configurator

On this site, directly from the manufacture; at the manufacture in Magny-en-Vexin, by appointment; or from an authorised retailer.

Find a retailer

Our watches are made to order: please allow 6 to 8 weeks, regardless of the model.

• Watches: 6 to 8 weeks
• Watch straps: 6 weeks (1 week for steel bracelets in stock)
• Jewellery: 1 week

For more urgent requests, please contact us via the chat window at the bottom right of your screen to evaluate the possibilities.

The simplest and most secure method is to place your order on our website.

To do so, follow the steps below:

1. Create your account on our site: your account
2. Validate your account following the link received by email
3. Add the product or products you wish to purchase to your basket
4. Click on the 'Order' button in your basket, then complete the order details
5. Pay for your order online by debit or credit card, in 4 instalments at no extra cost, or by bank transfer

For any other questions, please contact us via the chat window at the bottom right of your screen.

Our teams will process your order manually. Please contact us via the chat window at the bottom right of your screen.

Here is the size guide and their compatibility:

• 22X19: V6, V12, DDF6, DDF12, R6, R12, R46, MK44, GF6, FLT42, GMT6, BM6, AERO6, AERO8, V16, BT, FF, FLAT, G45, GMT, GT6, GT12, MTD, T12, V13, V14, V15, W44, WL44, GP44
• 20X17: V7, V11, GP40, GF7, BM2, AERO2
• 26X24 : V17, R50
• 17X15 : V3
• 12X8 : V5

Find all our straps opposite: the Straps collection

Find all your order information in your customer area: your account, Order Tracking section

Allow 6 to 8 weeks for the making of a watch. Please note that our watches are handmade in our French workshops; it is possible that events beyond our control may affect our production and therefore unfortunately delay your order. For any other question, please contact us via the chat bubble at the bottom right of your screen.

Your orders are dispatched primarily via FedEx and Colissimo, with declared value. Depending on your destination, we may use another carrier.

Declared Value delivery — the option we use with Colissimo — offers you several things:

1. Security: through proof of deposit, delivery to the recipient against signature and an acknowledgement of receipt (optional on declared value),
2. Peace of mind, with reimbursement of the declared amount at deposit (up to 5 000 € for Declared Value) in the event of loss or damage.
3. Traceability: you can track your shipment 24 hours a day, 7 days a week.

We wish to specify that our watches are insured during transport, which is carried out in complete security.

It is entirely possible to opt for collection of your order from our manufacture rather than delivery.

To do so, provide a delivery address when placing your order; a member of our team will contact you once the order has been placed. You may then inform them of your wish to collect your order from our manufacture. This does not incur any additional cost.

Delivery, secured and insured, is complimentary worldwide, regardless of the order value.

You may settle your order directly on our website in several ways:

1. Bank transfer: once your order is placed, you will receive an email containing our IBAN, the transfer reference to be entered, as well as the amount.
2. Bank card: payment by bank card is made via secure payment, with 3-D Secure authentication from your bank. We have no access to any card number.
3. Deposit: for a watch from £3,000, you pay 30% upon ordering; the balance is requested when the watch is ready, before dispatch.
4. Payment in several instalments at no charge: below 2 000 €, our partner Alma allows payment for your order in 2, 3 or 4 instalments, at no charge, in France and nine other countries of the Union. From 2 000 € onwards and for delivery to France, our partner Pledg allows payment for your order in 3 to 12 instalments, at no charge, up to 10 000 €. Beyond twelve instalments, Sofinco financing takes over.
5. Sofinco financing (delivery in France): 18, 24 or 36 interest-free monthly instalments from £500, subject to acceptance of your application. Select this option at the payment stage; a B.R.M adviser will then contact you to set up your file.

Pledg and Sofinco financing are reserved for deliveries to France; Alma is available for deliveries to France, Belgium, Germany, Italy, Spain, the Netherlands, Luxembourg, Portugal, Ireland and Austria. Elsewhere, orders are paid by payment card, by bank transfer or by deposit.

For any other enquiry, please contact us through the chat bubble located at the bottom right of your screen.

This financing is reserved for deliveries in France.

Here is some information:

1. Instalments adapted to your budget, from £500
2. Interest-free credit over 18, 24 or 36 monthly payments
3. A straightforward subscription process, 100% online
4. A final response within a few working days only

The documents requested will depend on your activity, but in the most frequent case this will consist of:

• An identity document front and back
• Last tax assessment notice
• Latest payslip (or balance sheet if company director)
• Proof of address
• RIB

If your order does not exceed 10000€, you may repay your loan partially or in full without additional charges.

For any question, please address our advisors by means of the chat bubble.

All our user manuals are available here: the instruction manuals page

If your model does not appear there, use the manual that has the same automatic movement as your watch. For any other question, please contact us through the chat bubble located at the bottom right of your screen.

A 3-year warranty is offered on all our watches.

During the order process, you may extend this warranty to six years by adding the 3-year extension, at 420 € including VAT.

To obtain an assessment for the repair of your watch, please contact our watchmaking department: customer.service@brm-manufacture.com

It is recommended to begin monitoring the condition of your B.R.M for the first time from 10/12 years onwards, depending on the model.

However, if you do not observe any deterioration compared to its new condition, it is not necessary to carry out an inspection.

Should you have any doubts, please do not hesitate to contact our watchmaking/after-sales service department: customer.service@brm-manufacture.com