Frequently asked questions

The average manufacturing lead time depends on the model:

1. V6, V6-SA, DDF6, V5, V3, V7, V17, V18, GF6, GF7 & R6: 2 to 5 weeks
2. RG, V12, V12-SA, DDF12, MK, GP, V11 & R12: 3 to 6 weeks
3. R46 & R50: 1 to 3 months
4. Full Floating: 4 to 8 weeks
5. Jewellery bracelets: a few working days
6. Watch straps: between a few working days and 4 weeks depending on stock availability

For more urgent requests, please contact us via the chat window at the bottom right of your screen to evaluate the possibilities.

The simplest and most secure method is to place your order on our website.

To do so, follow the steps below:

1. Create your account on our site: https://brm-chronographes.com/mon-compte/
2. Validate your account following the link received by email
3. Add the product or products you wish to purchase to your basket
4. Click on the 'Order' button in your basket, then complete the order details
5. Pay for your order online by debit or credit card, in 4 instalments at no extra cost, or by bank transfer

For any other questions, please contact us via the chat window at the bottom right of your screen.

Our teams will process your order manually. Please contact us via the chat window at the bottom right of your screen.

Here is the size guide and their compatibility:

• 22X19: V6, V12, DDF6, DDF12, R6, R12, R46, MK44, GF6, FLT42, GMT6, BM6, AERO6, AERO8, V16, BT, FF, FLAT, G45, GMT, GT6, GT12, MTD, T12, V13, V14, V15, W44, WL44, GP44
• 20X17: V7, V11, GP40, GF7, BM2, AERO2
• 26X24 : V17, R50
• 17X15 : V3
• 12X8 : V5

Find all our straps opposite: https://brm-chronographes.com/fr/29-bracelets-montre

Find all your order information in your customer area: https://brm-chronographes.com/mon-compte/orders/

For your information, please refer to our FAQ for average manufacturing lead times according to your model. Please also note that our watches are hand-assembled in our French workshops; it is possible that events beyond our control may impact our production and therefore unfortunately delay your order. For any other questions, please contact us via the chat bubble located at the bottom right of your screen.

Your orders are dispatched primarily via FedEx and Colissimo, with declared value. Depending on your destination, we may use another carrier.

Declared Value delivery — the option we use with Colissimo — offers you several things:

1. Security: through proof of deposit, delivery to the recipient against signature and an acknowledgement of receipt (optional on declared value),
2. Peace of mind, with reimbursement of the declared amount at deposit (up to 5 000 € for Declared Value) in the event of loss or damage.
3. Traceability: you can track your shipment 24 hours a day, 7 days a week.

We wish to specify that our watches are insured during transport, which is carried out in complete security.

It is entirely possible to opt for collection of your order from our manufacture rather than delivery.

To do so, provide a delivery address when placing your order; a member of our team will contact you once the order has been placed. You may then inform them of your wish to collect your order from our manufacture. This does not incur any additional cost.

Our secure delivery service is complimentary for mainland France and the United States

You may settle your order directly on our website in several ways:

1. Bank transfer: once your order is placed, you will receive an email containing our IBAN, the transfer reference to be entered, as well as the amount.
2. Bank card: payment by bank card is made via secure payment, with 3-D Secure authentication from your bank. We have no access to any card number.
3. Instalment payments at no extra cost: our partner Pledg enables our French customers to spread payment over 3 to 12 monthly instalments, at no extra cost, up to €10,000. Beyond that, Sofinco financing up to 36 monthly instalments is available
4. 36-month financing: our strong partnership with the credit institution Sofinco allows us to offer you financing up to 36 months, including up to 24 months interest-free (excluding exceptional promotion on 36 months at 0% rate). This payment option will be available during your order process. A B.R.M adviser will then contact you to set up your file

For any other enquiry, please contact us through the chat bubble located at the bottom right of your screen.

This financing is reserved for our French and Belgian clients.

Here is some information:

1. Monthly payments tailored to your budget, from 2500€ up to 30000€
2. Credit at 0% interest rate up to 24 monthly payments, with interest thereafter
3. A straightforward subscription process, 100% online
4. A final response within a few working days only

The documents requested will depend on your activity, but in the most frequent case this will consist of:

• An identity document front and back
• Last tax assessment notice
• Latest payslip (or balance sheet if company director)
• Proof of address
• RIB

If your order does not exceed 10000€, you may repay your loan partially or in full without additional charges.

For any question, please address our advisors by means of the chat bubble.

All our user manuals are available here: https://brm-chronographes.com/notices/

If your model does not appear there, use the manual that has the same automatic movement as your watch. For any other question, please contact us through the chat bubble located at the bottom right of your screen.

A 3-year warranty is offered on all our watches.

During the order process, you may extend this warranty to six years by adding the 3-year extension, at 420 € including VAT.

To obtain an assessment for the repair of your watch, please contact our watchmaking department: customer.service@brm-manufacture.com

It is recommended to begin monitoring the condition of your B.R.M for the first time from 10/12 years onwards, depending on the model.

However, if you do not observe any deterioration compared to its new condition, it is not necessary to carry out an inspection.

Should you have any doubts, please do not hesitate to contact our watchmaking/after-sales service department: customer.service@brm-manufacture.com