Your B.R.M deserves the manufacture: why to entrust its after-sales service to us

A B.R.M watch is repaired where it was assembled. In Magny-en-Vexin, the watchmakers who assemble our chronographs are also those who maintain them: they know every calibre, every case, every adjustment. For the servicing, repair or personalisation of your watch, there is no better address than the manufacture.

No external workshop is approved

B.R.M has approved no independent watchmaker, no third-party workshop, no multi-brand repair service to work on its watches. Only the manufacture is authorised to open a B.R.M, repair it or modify any of its parts.

This is no mere formality. Our watches have their own dimensions, their own assembly methods, their own adjustments; a workshop unfamiliar with them is working blind. And every component we replace is an original B.R.M part, machined in our manufacture or by our certified suppliers — never a generic part.

Faster, because there is no intermediary

Entrusting your watch to an intermediary often means seeing it sent on… to us, with an extra shipment, an extra wait and an extra round of questions. By contacting the manufacture directly, your request goes straight to the watchmakers who will look after your watch.

Upon receipt, they carry out a full diagnosis and send you a detailed estimate, within two weeks on average. No work is undertaken without your approval. A reference number then allows you to follow every stage of the repair, through to the return of your watch.

What the manufacture guarantees you

Original parts, exclusively, fitted by watchmakers trained on our calibres.

A one-year guarantee on the repair carried out.

Your watch insured from its arrival at the manufacture until its return to you.

A quality inspection before every return shipment, insured and tracked.

How to entrust your watch to us

It all begins with our online form: a few minutes to describe your watch and what you have observed. We will then explain how to send it safely to Magny-en-Vexin, from France or from abroad.

A question before you begin? Our watchmaking service will answer you at customer.service@brm-manufacture.com. Full details of our services and their lead times are on the after-sales service page.